Q. WHY IS A HOTEL CUSTOMER CALLED A GUEST ?

 A.  A hotel is defined as a 'home away from home', and just as a visitor to one's home is called a guest and extended all respect and courtesies; a hotel customer is given all possible care comfort and attention. So he/she is called a guest.

Q. WHAT  DO YOU UNDERSTAND BY MANAGEMENT ?

A. Management means doing any work or controlling anything is an effective and efficient way. Effective means that the result should be 100% and Efficient  means that the last amount of resources are utilized. Management can be applied to almost anything time, money, people, machines, sales, purchase, etc It consists of 5 major functions- PLANNING, ORGANIZING, STAFFING, DIRECTING & CONTROLLING,

Q. WHAT IS FOOD ?

A. Food is anything which we can eat safely(edible). Food not only satisfies our hunger, but also gives us energy, body building materials and protects us from diseases. Food is taken to the mouth with the help of fingers, spoons, forks, chopsticks and is chewed. Food has 2 functions-physiological, and social. Food can be divided into  5 components which is Carbohydrate, proteins, fats, vitamins and minerals.

Q. WHAT IS BEVERAGE ?

A. A beverage is liquid that can be drunk safely. It not only quenches our thirst, but also gives us heat, coolness, energy, nutrients etc. Beverage are drunk with the container touching our lips. Beverages can be broadly classified as Alcoholic & Non-alcoholic and the non-alcoholic can be further classified as hot or cold.